This document governs the manner in which Lisbon Insiders collects, uses, maintains and discloses information collected from users (each, a “User”) of the lisboninsiders.com website (“Site”). This document applies to the Site and all products and services offered by Lisbon Insiders.
By using this Site and any of our products and services, you acknowledge that you have read, accepted and agree to our terms.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, place an order, subscribe to the newsletter, respond to a survey, email or call us, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.
Occasionally, we may request demographic information (like your age or gender) or information about your interests and preferences. In most instances, you do not have to provide us with this information to receive the publication, product or service you have requested. We use this optional demographic and preference information to tailor or improve our products and service offerings, as well as for internal marketing research purposes.
We only ask for personal information that is relevant to the objective as agreed in the terms of service contract.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. We use this information to monitor and improve our websites. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system, browser type and the Internet service providers utilized, information about your visits to and your activity on our Site including content you view and interact with, the address of the website you arrived from and other clickstream behavior (including pages you view, links you click, products you add to your cart, the length of your browsing session, your IP (Internet Protocol) address and your device’s approximate location at the time of browsing). IP addresses are not linked to personally identifiable information.
When you purchase products offered through our websites or publications, we collect your credit card and other payment information. We use this information to process your orders, to better assist you when you visit or contact us in the future, as well as to improve our product offerings. Your credit card transaction is processed through a secure Payment Service Provider and your card data is not retained.
When you purchase a print to Lisbon Insiders, your details are added to Lisbon Insiders’s newsletter database in order for you to create your full account. You can unsubscribe from the newsletter database at any time.
Exchanges and Refunds
We are unable to exchange and refund delivered print items, such as magazines and newspapers. However, if you never received your print, please contact our customer service at email@example.com and we will resolve the issue. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly. Refunds will be issued to your original payment method. This does not affect your statutory rights.
Prices and Currency
Prices are expressed in Euro, specified on the receipt of purchase and must be paid in the Sell Currency. When the purchase is paid with a foreign currency, the exchange rate is determined by the customer’s bank. Sales taxes such as GST or VAT may be charged in accordance with the laws of the customer’s location, and where applicable will be converted at a rate determined by the customer’s bank.
The shop is intended for Users who are sixteen (16) years of age or older, and any purchases made on the Site’s shop by a person fifteen (15) years of age or younger should be made under the supervision of a legal parent or guardian who is fully able and competent to comprehend and adhere to the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement and on the shop, and to abide by and comply with this Agreement.
Web browser cookies
What types of cookies do we use?
Per-session cookies – We only use these while you are visiting our website and they are deleted when you leave. They remember you as you move between pages, for example recording the items you add to an online shopping basket. They also help maintain security.
Persistent cookies – These cookies stay on your computer until they expire or are deleted.
First and third-party cookies – Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user – the website displayed in the URL window. Third-party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third-party cookie.
Below is a full list of all different third-party cookies that we use:
Google operates the Google Display Network: a collection of millions of websites and mobile applications that are powered by display advertising, including many Google services like YouTube. To learn more about how Google collect and use information for online advertising, please visit http://www.google.com/intl/en/privacy.html
Opting out of cookies
Please note that our websites may not work correctly if you change certain preferences, such as disabling all cookies.
Please also note that after applying these settings, you will continue to receive advertising, although it may not be tailored to your likely interests using information collected from cookies and similar technologies on your device.
First Party Cookies.
Third Party Cookies.
Browser-level cookie controls
Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser. The links below are provided to help you find the settings for some common browsers.
Manage cookie settings in Chrome and Chrome Android and Chrome iOS
Manage cookie settings in Firefox
Manage cookie settings in Internet Explorer
Manage cookie settings in Microsoft Edge
Manage cookie settings in Safari and Safari iOS
How we use collected information
Lisbon Insiders may collect and use Users’ personal information for the following purposes:
To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, invite Users to an event, run a contest or conduct a survey
To send Users information they agreed to receive about topics we think will be of interest to them. To assess and analyze our market, customers, products, and services based on legitimate interests and to evaluate, review and improve our products and services.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, promotions, offers, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. When an automatic payment is completed on a subscription, an order is generated to keep a record of the payment, securely.
We store personal information for only as long as we have a reason to keep it. The retention period depends upon the purpose for which we have received or collected the data and upon any legal obligations to retain the data.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may also use your information in the following ways:
• when necessary for our employees, agents, subcontractors, suppliers or commercial partners to provide us with a related service or perform a task on our behalf. Any third parties employed by us to process your data on our behalf are subject to contractual obligations to protect the security of your data in accordance with the terms of this form;
• when we are of the opinion that it is necessary for other companies, financial institutions or institutions to enforce the law in the context of fraud prevention or detection;
• in the form of statistical aggregated information, including information relating to sales and web-usage, for advertisers and our business partners to monitor the efficacy of our business partnerships and to sell advertising. We may also pass such information onto reputable third parties for onward sale;
Any distribution of your personal data by us to a carefully selected third party or to one of the third parties mentioned in the above list is in accordance with the provisions of the General Data Protection Regulation. Third parties may not use your personal data for purposes other than those we have recorded, in accordance with the purposes described in this document and third parties must have taken the security measures necessary for the protection of the personal data against unauthorized processing and against unintentional loss, destruction or damage to your personal data.
Linked third party websites
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of Lisbon Insiders. The use of any material as the basis for another creative concept is a violation of copyright.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.